Accessing MAHEC Citrix Applications from Non-MAHEC Device

You need Citrix Workspace installed to access MAHEC Citrix Applications.  MAHEC devices have these pre-installed but if you will be using a personal device, you will need this installed.  You will also need to be enrolled in DUO Mobile to access MAHEC Citrix Applications off campus.

Installing Citrix Workspace

You will need to install Citrix Workspace to access certain MAHEC Applications.

  1. Download Citrix Workspace from https://www.citrix.com/downloads/workspace-app
    • For Windows:  Choose Workspace App for Windows and install by following the on screen instructions
    • For Mac:  Choose the Workspace App that will run on your macOS.
      • TIPS for Mac installations:  The newest version of Workspace only runs on Sierra (10.13) and above.  If your current macOS is one before Sierra, you’ll find different version in the link Earlier Versions of Workspace app for Mac.  If you are unsure of your macOS, click the Apple in the top left corner and choose About This Mac.
  2. Once it’s installed, Workspace will ask you to Add an Account.  When the window displays enter ehr.mahec.net then click Add.  Next you’ll login with your network credentials. 

Running Citrix Workspace from off Campus

Read how to run Citrix Worspace from off campus

Accessing MAHEC Citrix Applications

You need Citrix Workspace installed to access MAHEC Citrix Applications.  MAHEC devices have these pre-installed but if you will be using a personal device, you will need this installed.  You will also need to be enrolled in DUO Mobile to access MAHEC Citrix Applications off campus.

Running Citrix Workspace from a MAHEC Device on Campus

You can open Citrix Workspace from on Campus.

1. Open Citrix Workspace. You can start typing Citrix on Start to locate Citrix Workspace. There is also a shortcut on your taskbar

2. You will be brought to the Home Screen.

3. Click the Apps tab at the top of the screen.

4. Click the above the applications that you would like to appear in your Home tab.

5. Click the middle of the application icon to open App.

Running Citrix Workspace from off Campus from MAHEC Device

When accessing Citrix Workspace from off campus, it is best if you use a web browser.

  • Type ehr.mahec.net into a web browser.
  • Citrix login screen appears.
  • Enter User name and password you set up earlier through the Password Reset server, click Log On.
  • You will then receive a prompt from DUO Security (depending on your default settings – see How to Guide for DUO Mobile).
  • Click the Apps tab at the top of the screen.  Click the  above the applications that you would like to appear in your Home tab.
  • For MAHEC Share access, from the APPS screen, launch Home Drive – Remote.
  • Now you may browse to +SHARES+ to access shared materials, or work with your own personal documents in this space.  You may also launch Word, Excel, etc. to create new documents and save to your Home Drive.

Installing Citrix Workspace on Personal Device

You will need to install Citrix Workspace to access certain MAHEC Applications.

  1. Download Citrix Workspace from https://www.citrix.com/downloads/workspace-app
    • For Windows:  Choose Workspace App for Windows and install by following the on screen instructions
    • For Mac:  Choose the Workspace App that will run on your macOS.
      • TIPS for Mac installations:  The newest version of Workspace only runs on Sierra (10.13) and above.  If your current macOS is one before Sierra, you’ll find different version in the link ‘Earlier Versions of Workspace app for Mac’.  If you are unsure of your macOS, click the Apple in the top left corner and choose About This Mac.
  2. Once it’s installed, Workspace will ask you to Add an Account.  When the window displays enter ehr.mahec.net then click Add.  Next you’ll login with your network credentials. 
  3. When running accessing MAHEC Citrix Applications on a personal device, always go to https://ehr.mahec.net.

If you have issues accessing MAHEC Citrix Applications, contact the IT Help Desk by emailing ITHelpDesk@mahec.net or calling 828-257-4480.

Submitting a Citrix Ticket

Expecting an app you use that’s not present?

Missing a link to a website your workgroup regularly uses?

Have an error on your screen and want to report and move on?

Submit the problem from your desktop.

Use the WEM agent in the tray to take a snapshot of your screen and open a helpdesk ticket.

Right click the WEM agent and select Capture Screen.

It’s critical that you fill in a comment or the ticket will not deliver to the helpdesk.

A ticket will be opened and assigned to you. Thanks for dropping us a line!

Citrix Desktop Features

Desktop Overview

Desktops are launched from Receiver and are presented as full desktops with apps installed.

View the Getting Started page for information on the HDX bar which is used frequently for controlling your Citrix Desktop.

Shortcut Management

You get to decide what you do and do not want on your desktop, with the exception of a few mandatory shortcuts. Customization is easy!

Run the Manage Shortcuts app on your Citrix Desktop 

Printer Selection / Management

Printers are dynamically created based on your location and security rights.

Upon logging in, the Default Printer Selection screen will appear. Printers are still installing after you log in, so if your printer doesn’t appear at first, wait a few seconds. Then click on a printer and set it as your default. Note the green checkmark on the selected default printer

Add session printer

If you don’t have a specific printer that you need, you can add it by using the Add Session Printer shortcut under “Printer Management” on the Start Menu, or available through Manage Shortcuts

You’ll be presented with a webpage that displays printers you have rights to add and print to. Clicking on the printer will ask if you want it installed. Once installed, you may then set it as default using the above walkthrough.

If you need permissions for a specific printer, or need a printer to be persistently created for you every time you log in, please submit a ticket to the helpdesk.

Citrix Getting Started

What is Citrix?

Citrix is a method of delivering Microsoft Windows App & Desktop resources to MAHEC employees. Resources are available inside the network, as well as remotely at https://ehr.mahec.net

Access to resources is provided by using the Citrix Workspace App, previously known as Citrix Receiver. This is available for Windows, Mac, iOS, Android and Chromebook OS and can be downloaded for free via this link, or your device’s App Store. Workspace or Receiver is already installed on your MAHEC device and installation/upgrades are managed by the IT Department.

More information on logging in, launching apps and controlling your session via Workspace/Receiver is available here.

HDX Bar

When using a Desktop, the HDX bar is at the top of the screen. Expand it to view the options provided.

Home will minimize your Citrix Desktop, taking you back to your local system desktop.

Ctrl-Alt-Del is a quick way to change your password or Sign out/log off.

Full Screen will maximize the desktop to fill your monitor. Another way to maximize is to double-click the Desktop Viewer title bar, directly above the HDX bar.

FOR DUAL MONITORS: If you would like your Citrix desktop to span more than one monitor, move the Citrix Desktop Viewer window so that it is split between both monitors, then click Full Screen

Window replaces the space of Full Screen and is the button to exit the Full Screen Citrix Desktop.

Disconnect should not be used.

Logging off vs Disconnecting

An open Desktop instance is known as a session. When you disconnect, the session is kept open and can sometimes cause issues with running certain apps on the desktop. Clicking the X on the Desktop Viewer title bar to close the Viewer window or Disconnect on the HDX bar will disconnect your session. Shutting your local computer down without logging off or putting the system to sleep will also cause your session to disconnect. MAHEC IT does not recommend disconnecting your session.

If calling the helpdesk with issues, we’ll usually ask that you log off and log back in first to see if that resolves your issue.

Logging off clears your session, freeing up resources and committing your saved settings. It is always recommended to log off instead of disconnecting. This may be done a few ways:

The LogOff icon on the desktop: 

Ctrl-Alt-Del button on the HDX bar, then selecting Sign out

Signing out via the Start Menu:

Further Help Articles

Citrix Workspace

Downloading and Installing

MAHEC PCs & Laptops

Workspace or Receiver is already installed on your MAHEC-provided system. If you are having issues, please contact the helpdesk.

Personal Devices

MAHEC’s Citrix Storefront

Once the Workspace App is installed, you can access your Apps & Desktop a couple of ways:

  • via https://ehr.mahec.net from a web browser
  • via logging in to the Workspace App itself. using your email address (personal devices)

After installing Workspace, you’ll be prompted with the above logon prompt. Enter your work e-mail address and click Add Account to be prompted for your network credentials.

  • via Single-sign (MAHEC devices only)

Open Workspace from the system tray by double-clicking the blue icon.  

Sometimes you may need to expand the system tray to show the Workspace icon.

You may also open Workspace from the Start Menu, and may choose to pin the shortcut to your Start Menu, Desktop, or Taskbar.

Desktops, Apps and Favorites

Citrix delivers Desktops and Apps.

Upon opening Workspace, or after logging in at https://ehr.mahec.net you’ll be taken to the Desktops view. Desktops are usually run full screen and have special Apps on them, such as EHR/PM, as well as access to common apps with access to files on the MAHEC network.

To view Apps instead, click on the Apps button. Apps appear to run on your local Windows/Mac computer, but are actually running on servers in the MAHEC network, so are able to access MAHEC files and resources within the App.

Apps are NOT 100% compatible on some mobile devices, and a Desktop should be used to access these particular apps, as necessary.

If you click the Details button next to any App or Desktop, you will be able to add items as favorites:

Once you have added it as a favorite, you can click the “<” in the upper left corner under the MAHEC logo to back out of App details, or you may click one of the top tabs (Favorites/Desktops/Apps) to exit App details.

Start menu, desktop presentation of Favorites

When using a MAHEC device with Single Sign-on, Favorites will show up automatically on your Start Menu. Favorites should follow you across all devices.

To alter this behavior and have it display icons on your Desktop, you may right click the tray icon for Workspace

and open Advanced Preferences, then selecting Shortcuts and Reconnect

In the Shortcuts and Reconnect window, you can choose to turn on Desktop Shortcuts, and choose to put Citrix shortcuts in a certain folder on your Start Menu / Desktop.

What Next

Learn about the HDX bar for managing your Desktop session

Learn about Shortcuts and Printer Management for Desktops

Quick Fixes

Connection Center

If you’re having issues with “too many concurrent sessions” or an App that won’t launch properly after crashing, you can initiate a log off via the Workspace app on your computer.

Right click the Workspace icon  and choose Connection Center 

You will be presented with a list of active connections/sessions. You can choose to Log off a server, or expand the server node and choose an App to terminate. First click the server you wish to log off of, then click Log Off. 

What is Tableau Reader?

Tableau Reader is a free desktop application that you can use to open and interact with data visualizations built in Tableau Desktop.

Tableau Reader allows users to access workbooks on the MAHEC internal network from anywhere they can access Citrix.

How do I access Tableau Reader?

Tableau Reader is accessed via Citrix Workspace, previously known as Citrix Receiver, under the Apps tab after you’ve logged in.

Follow the instructions at the above link to add a shortcut to Tableau on your Start Menu or Desktop.

The first time the application launches, you will see a Registration box. It should already be populated with generic information. Click Register. If it is not pre-populated with registration information, close out of the app and open it again. You must Register to get access to the app, so fill in any other necessary fields and click Register.

Once Registration is complete, you can go to File, Open to locate your file.

How do I find a workbook to open?

Most times, you’ll receive a workbook link via e-mail. If you have Citrix Workspace configured correctly with Single Sign On, clicking a workbook link should have Citrix Workspace prompt you to choose an app to open the file with. Choose Tableau Reader. This selection should be saved for future workbooks you open. You can also try opening the path in a File Explorer window via a link in the email, then double clicking on the workbook to launch it.

Workaround

You can right click on the workbook link and choose “Copy Hyperlink” and paste it in the open box when Tableau Reader is running. You may need to delete the workbook name from the end of the pasted file path, so the open dialog will display the contents of the folder the workbook is in.

Recent Workbooks

Recently opened workbooks are kept on the main screen of Tableau Reader, so you don’t have to keep tracking down the email to open a file. Just open the App via Citrix and click a recent workbook to load.

Global Protect

In order to access MAHEC home drive and Citrix apps, it is recommended that you use the GlobalProtect VPN client to make your computer appear as if it is on network.

This post will explain how to install and connect to GlobalProtect.

Installation

Open Software Center from your Start Menu or search field on the Taskbar

Select GlobalProtect from the Applications listing and select Install.

When the Portal Address prompt appears, click cancel.

GlobalProtect is now installed and ready to connect when you’re offsite.

Connecting

Open a browser and make sure you have Internet first. If you are at a public site, such as a coffee shop or airport, you may first need to log in to the Wireless Network, then connect with GlobalProtect.

Select GlobalProtect from the system tray. It is gray when not connected. It will be gray and not able to connect when you’re on a MAHEC campus network already.

Click connect. You may be prompted for DUO authentication.

When the globe turns blue with a check mark, you are connected to the MAHEC network and can now access resources as if you’re on campus.

Disable/Enable

You may open the GlobalProtect App and disable/enable as needed. If you do not require MAHEC resources, such as Citrix apps, Home Drive or MS Office Apps, we suggest disabling GlobalProtect and Enabling when needed.