Submitting a Citrix Ticket


Expecting an app you use that’s not present?

Missing a link to a website your workgroup regularly uses?

Have an error on your screen and want to report and move on?

Submit the problem from your desktop.

Use the WEM agent in the tray to take a snapshot of your screen and open a helpdesk ticket.

Right click the WEM agent and select Capture Screen.

It’s critical that you fill in a comment or the ticket will not deliver to the helpdesk.

A ticket will be opened and assigned to you. Thanks for dropping us a line!