Workday Frequently Asked Questions Information Technology

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Do we need to use Citrix when offsite?

Citrix would only be needed for staff that work from home or a non-MAHEC white listed location. Staff will also have the option to access Workday using Multi-Factor authentication through a Duo push to a mobile device.

How do I get the mobile application?

Once you download the app on your device, you can select the Cloud > My Account > and Organization ID. This will present a QR Code you can scan to connect the app to MAHEC. See IT if you would like to manually configure.

What is Duo?

Duo is a system we are implementing that allows MAHEC to move to a single sign-on environment for Workday. It also provides a security feature called Multi-Factor authentication, which will provide a “push” to your registered mobile device for accessing Workday through some offsite locations. Workday strongly encourages these capabilities, so we’ve chosen to implement our first application with Workday.